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How krg888 Handles Your Personal Information

When you open an account with us or deposit via Touch 'n Go eWallet, Boost, or GrabPay, you share information we take seriously.

Account data handled with carePayment details kept separateYour right to access or remove dataDuitNow and FPX transaction records protectedContact us anytime to review your data
krg888 How krg888 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review what we hold, ask us to correct something, or request that we remove your information, reach out through any of the channels below. We aim to acknowledge data requests within one business day and provide a full response as quickly as the scope of your request allows. For payment-related data queries tied to Touch 'n Go eWallet or Boost transactions, please have your account username ready when you write in.

Team online

Live Chat

Open the chat window from inside your account. This is the quickest path for account-specific data questions, including payment record queries.

Email Support

Send your data request to our support address. Include your registered email and the type of data you are asking about so we can locate the right records.

Account Help Centre

Log into your account and head to the Help section. From there you can submit a formal data request form, which routes directly to the privacy team.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply several layers of protection across your account and the data tied to it. Session encryption keeps your login and payment activity private as it travels between your device and our servers. Cookies help us recognise your returning session so you do not have to re-enter details each time — you can manage or clear these through your browser settings at any point. Retention periods for account data are set based on the type of record: active account data is kept while your account is open, and transaction records are held for the period required under applicable financial rules.

Session Encryption

All data moving between your device and our platform is encrypted. This covers login, account navigation and every payment action including Touch 'n Go eWallet and GrabPay deposits.

Cookie Management

We use cookies to maintain your session across mobile and desktop. You control these in your browser settings — removing them will log you out but will not affect your account data.

Data Retention Rules

Active account records are kept while your account is open. Transaction data tied to Boost or FPX payments is held for the period required by applicable financial compliance obligations.

Account Deletion Path

Contact our support team to close your account. We will confirm which records are deleted immediately and which must be retained under financial rules before removal.

Your Privacy Questions, Addressed Directly

These are the questions we hear most often about how we handle data at krg888. If your question is not covered here, our live chat support team can answer it directly from your account page — no need to search further.

We collect your name, email address, contact number and the payment methods you link — such as Touch 'n Go eWallet, Boost or GrabPay. We also log device type and session activity to keep your account secure.

We share data only with payment processors needed to clear your deposits and withdrawals, and fraud-prevention services that protect all accounts. We do not sell your personal information to any third party.

Log into your account, open the Help section, and submit a data access request. Alternatively, contact us via live chat or email with your registered details and we will provide the relevant records.

Yes. Submit a deletion request through live chat or the Help Centre. We will delete personal data not subject to financial retention rules and confirm in writing what has been removed and what must be kept.

Payment details pass through encrypted channels and are processed by the relevant payment provider — we do not store full card or wallet credentials on our servers. Your PIN and wallet authentication stay with your payment app.

Yes. Whether you access your account through a mobile browser or a desktop session, the same data collection and protection rules apply. Session cookies work the same way on both, and you can clear them in your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.